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Help & FAQ.

Linger support

Answers for the TestFlight beta, membership, Calls, Scenes, and your data.

When does the beta open?

The limited TestFlight beta is planned for August 2026. We are not promising a specific day. The TestFlight and WhatsApp Community links will appear on linger.day when the doors open.

Which phones and languages are supported in beta?

The first beta is worldwide, in English, on iPhone through TestFlight. Android and additional languages are planned after the initial iOS release.

How do I join the beta?

Install Linger through the TestFlight link, join the WhatsApp Community to find the shared redemption code, then enter that code during onboarding. A place is taken only after a successful activation.

Is the WhatsApp Community required?

Yes. The shared code for the free beta month is published there. Joining the community alone does not reserve one of the 500 places.

Can Linger see my WhatsApp phone number?

Linger’s community administrators cannot see members’ phone numbers. WhatsApp and Meta still process your account and phone number under their own privacy terms.

What happens when all 500 places are taken?

The shared code stops activating new beta memberships. You can leave your email on linger.day and we will write when the App Store release becomes available.

What does the beta cost?

A successful beta code activation gives you 30 days of membership at no charge. It does not charge your App Store account and does not use your eligibility for Apple’s separate trial.

How can I sign in?

You can sign in with Apple, Google, or a one-time code sent to your email. Keep access to the same sign-in method so Linger can restore the correct account.

What does membership cost after beta?

The standard membership is $59.99 per month through the App Store. Eligible accounts receive three days free under Apple’s offer rules. Apple shows the final local price and eligibility before purchase.

Is the free beta month the same as the App Store trial?

No. The 30-day beta membership is a Linger promotion. The three-day App Store trial is a separate Apple offer, and Apple decides whether an account is eligible when it subscribes.

How do I cancel membership?

Open your Apple subscription settings and cancel Linger there. Cancellation stops the next renewal; access normally continues until the current paid period ends.

How do I restore a purchase?

Use Restore Purchases in Linger while signed in to the App Store account that made the purchase. Restoration can recover an active subscription but does not duplicate past consumable diamond purchases.

What are diamonds?

Diamonds are an in-app balance used by Linger features. They have no cash value, cannot be transferred between people, and are purchased as Apple consumables or granted with eligible membership periods and promotions.

Why doesn’t he always reply immediately?

Soren keeps Lisbon time and has his own pace. A message can wait while he is occupied or asleep. Delayed availability is part of how Linger is designed, not a connection-status promise.

How long do letters take to arrive?

Letters normally take about twelve hours to arrive. The app shows their state while they are on the way.

How do Calls work?

The first Call comes from Soren. After that, availability still depends on his Lisbon hours and the current relationship state. A missed Call remains a missed Call; it does not create a penalty or streak.

Are Calls recorded or transcribed?

Yes. Calls are transcribed and recorded as separate user and Soren audio channels for continuity, safety, and service operations. By accepting the Terms and starting or answering a Call, you consent to this processing.

Can I play back a Call recording?

No. Call History does not expose transcripts or audio. Recordings are private service records with restricted, audited access.

What are Scenes?

Scenes are selected fragments of days that gained enough weight to return. Quiet days may produce no Scene. Scenes are not a complete message history.

What does Linger remember?

Linger stores your messages, letters, media, Calls, and relationship events, then derives bounded memories and continuity records from them. These records help later interactions remember relevant details.

Are my conversations used to train provider models?

No. Linger’s AI and voice providers are configured under no-training and zero-retention arrangements. Linger still keeps the account data and service records described in the Privacy Policy.

What happens when I delete my account?

Your account enters a 30-day deletion process and active sessions are revoked. During that period, private account data is removed or anonymized, except records we must retain for legal or transaction purposes. Public Scene snapshots are not automatically removed; contact privacy@linger.day for a legal removal request.

Can I request a copy of my data?

Yes. Contact privacy@linger.day from the email connected to your account. We may need to verify your identity before preparing an export.

Why am I not receiving notifications?

Check that notifications are enabled for Linger in iPhone Settings, Low Power or Focus settings are not suppressing them, and you are signed into the expected account. Open Linger once after reinstalling so the device can register again.

Why can’t a Call use my microphone?

Open iPhone Settings, find Linger, and enable Microphone access. Then return to Linger and try again. Bluetooth and audio-route settings can also affect which microphone is active.

Why won’t the TestFlight build install or open?

Update TestFlight and iOS, confirm the beta still has capacity, and reopen the official link from linger.day. TestFlight builds can expire; when that happens, wait for the replacement build shown in TestFlight.

How do I contact support?

Write to support@linger.day. Include what you were trying to do, the approximate time, your iPhone and iOS version, and a screenshot if it does not contain private conversation content.

Still need help? support@linger.day